Independence Blue Cross
Tiffany and Company
Miami Jewish Health Systems
Quest Diagnostics
Expertise: Corporate Strategy, Digital Transformation, Breakthrough Analysis, Change Management, Risk Management, Mentoring and Coaching, Shared Services, P&L Management, M&A Integration, Multi-channel Customer Intelligence, Innovation, Big Data Analytics, Global Technology Service Delivery, Robotic Automation & IoT, Outsourcing, Lean and Business Processing Re-engineering, Quality Management, Operations, Manufacturing, Supply Chain, Demand and Product Management, User Centered Design.
Professional Thinking:
- On Strategy: Review and study the current state, talk to customers, peers, process users, vendors, associates, service functions, and others to get a grasp of the gaps. Review competition, the future, do a SWOT. Develop an implementation ready plan.
- On resolving conflicts and managing change: Bring facts and parties together, and review conflict from the company objectives. Discuss what is important and decide the best course of action. Communicate the change and “whats in it for me” clearly. Learn how to influence.
- On Performance: Understand associate motivations are all different. Learn what drives them. Set clear expectations, be humble, committed, open, and inspirational. Celebrate small and big wins.
