Situational Challenge:

A premier Healthcare provider in the South Florida, Miami Jewish was faced with significant financial difficulties, eroding productivity, and near obsolete technology. Hospital patients and residential living tenants were often unable to connect with their loved ones due to non-existent wireless infrastructure, the corporate ERP system performance was unacceptable, website did not support the business adequately, and most operational activities were manual. The objective was to bring 21st century technology the institutional to enable growth and profitability. 

Strategy and Action:

What

• Devised a 3 year holistic technology strategy by deep assessment of as-is customer satisfaction and needs, processes, systems and services, operations, productivity, and finances.
• Determined cross-functional process and systems integration for enterprise wide automation.
• Determined current baselines: process, skills, productivity, costs, margins, quality.
• Developed five key strategic focus areas in alignment with corporate goals for revenue growth, margin improvement, and social responsibility: Business Continuity and Risk Management; Process Automation; Cost improvement, wireless enablement, and infrastructure replacement; Web service and service offers; People growth.

Where

• On-shore creation and launching of the website.
• Wireless and land-line infrastructure partnering.   
• On-shore partnering for implementing workflow and process automation platform.
• Cloud migration of ERP and HR System.
• Off-shore partnering for Revenue Cycle Management.

How

• Launched a multi-media website with visit analytics.
• Implemented a fully functional wireless environment for employees and guests.
• Deployed a work automation platform including Patient Registration and Admission, Hospital stay, and Discharge.  
• Moved the backbone ERP system to the Cloud.

Results:

• Implemented a Board approved Strategic Plan with $6.6 Million 2 year initiative.
• Implemented wireless fee-for-service generating $0.5M annually.
• Saved $200k/yr ERP operational costs with Cloud solutions; reduced operations cost 25% via automation.