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Virtual simulation in personalizing customer experience can be a powerful capability and present various user environments for potential uses of a product or service. It has the potential to become mainstream in this decade in various industries, such as, Construction, Retail, Healthcare, Education, Manufacturing, Product and Service development and delivery, and others. Some truly leap …

Virtual simulation in personalizing customer experience Read More »

With a new decade upon us, the relentless march towards using business impacting technology will continue. The primary drivers are consumerism, the urgency to improve Healthcare costs and quality, and survive as a Healthcare business. Healthcare possibilities in the new decade will accelerate the application of technology in the following areas: Applications of voice commerce …

Healthcare possibilities in the new decade Read More »

A very recent article by Mckinsey presents research results of Gen Z characteristics, behavior, consumption, and purchase patterns and is an interesting insight. This research was based on survey data collected in three Brazilian cities, Recife, Rio de Janeiro, and São Paulo and also identified the differences between this demographic and their predecessors for the …

Personalization platforms for “One” Read More »

Income inequality is a global phenomenon. Fair wages for fair work is front-and-center in global economies. The Jaune Gilet (Yellow Vest) movement for economic justice began in France in October 2018 and led to widespread disturbances, riots, and strikes by the organized and non-organized workforce. It continues today. This year, job level, qualifications, and experience based …

Income Inequality and what some companies are doing about it Read More »

A very insightful article from Gary Burnison, CEO Korn Ferry, on job interview preparation using a smartphone and video recording yourself. “You’re getting the interviews, but not landing the job. So, you do the usual: polish your resume one more time and find new ways to say the same old thing. But if you’re like …

Interview Preparation using a Smartphone Read More »

As we look into the future and impact of the re/evolution of technology on society, it is quite clear that impacts have been dramatic in certain areas and not so much in others. For example, mobility and technology has unleashed digital capabilities in 3rd world rural economies unthinkable a few years ago. Geotagging, satellite data, …

Reimagining future capabilities Read More »

The latest clothing retailer for file for bankruptcy in the US is Forever 21. It follows other retailers, such as, Sears, ToysrUs, Charlotte Russe, and Charming Charlie. The demise of these brands are attributed to brand positioning and slow irrelevance, leveraged buy-out debt, undifferentiated, overstocked and unsold inventory, large mall presence, and the often cited …

How to compete for Omni-channel delivery Read More »

The relevance of a Chief Digital Officer (CDO) role has been raised and discussed for some time now. In 2016, Theo Priestley argued in a Forbes article “Say Goodbye To The Chief Digital Officer” that the CDO role will disappear by 2020. The reasons, he stated, for the demise was that the role could be …

Is Chief Digital Officer becoming Irrelevant? Read More »

The requirement of  electing digitally aware and savvy corporate Board is becoming increasingly critical. As Board Directors continue to assess their oversight role towards digital transformation initiatives, it is often observed that Board members may not have full understanding of the scope and scale of digital transformation, the competitive landscape and how to stay relevant, …

Board Governance for Digital Transformation Read More »

We have heard about the Rule of 10: it takes 10 times more effort, and cost, to remedy a fault identified at the current step, than the previous step. If one extrapolates this to the faults identified towards the end of a manufacturing or service cycle, the cost to correct is usually very high with …

Good Design is Good Business Sense Read More »