Quality is fundamental for the well-being of any company and is an economic argument. Excellent and bespoke quality creates and nurtures a brand, good quality sustains an organization, and poor quality usually kills one. The premise of Quality is an enabler for both top-line growth and operating margin improvement, and in supporting sustainability. How may …
Quality+Technology+Customer Intelligence=Disruptive Force Read More »
Innovation is to a company as mother’s milk is to a child -vital, nourishing, and creator of life-blood. A nursing infant collects all the nutrients and becomes stronger. A company starting on an innovation path, struggles, learns, succeeds, and strengthens. What is the readiness for innovation? What is it? But Innovation implies embarking on change, …
This article discusses broadly the current landscape in Luxury Retail from the perspective of global economics and the integration need of Retail and Digital footprints. Future articles will discuss the current and future trends in technology, user experience centered design for product and process differentiation, and leadership and talent necessary to enable a differentiated business. …
In a previous post I discussed the present global economic challenges and proposed continued retail and digital integration as enablers towards enhanced competitiveness for the luxury players. This article will explore technology and user experience centered design issues and present salient ideas for product and process superiority to further improve the Luxury experience. Technology: As …
Differentiation in Luxury Retail – Technology, Product, and Process Read More »
Business Transformation (BT) is the creative destruction of current business models and replacement with new to attain order of magnitude improvements in the business. Its objective is not incremental improvement/s. While some may argue that a series of incremental improvements might lead to a big leap, business transformation requires a serious re-think of the entire …
Business Transformation is about Vision, Courage, Plan, Persistence, and People Read More »
This writing is about an on-going journey towards transforming Business Operations and extending the framework, lessons, and practices to the other business functions and to the extended supply chain. In an earlier LinkedIn blog I had written about Business Transformation (BT), what it is, and what it takes towards a successful experience, which in many …
Business Transformation is a fundamental realignment of a business due to, solely or a combination of, fierce competition, business model shifts, and lack of profitability. It is customer-centric and combines functional (procedural, cross-functional), technological (digital, automation, infrastructural), cultural (customer focused, collaborative, risk taking), and intellectual (up-skilling, thought leadership, employee engagement) transformations. It is not defined …
Business Transformation is helping others succeed Read More »
I will share some learnings from our continuing Business Transformation journey. It is hard and tedious work. Whether you work towards developing the strategy, pull data for analytics, baseline a process, or manage the change, excellence and the devil, are in the details. There is no other choice but to apply the necessary due diligence …
I discuss six important areas for Luxury Retail competitiveness and key considerations in each area for business success. As each area is dependent on the others, their integration is important for seamless customer experience and business growth. A pervasive and integrated technology, process, and people talent are the underlying enablers. It is incumbent on leadership …
Luxury Retail Competitiveness – Some personal perspectives Read More »
Transformation will typically have four phases: Awareness of the need, Exploration and Innovation, Planning and Execution, and Steady State Support (Maintenance phase). This is similar to the technology S-curve concept, where a technology moves to the next S-curve after maturity and before obsolescence. Shared services (SS) is the concept of enterprise sharing of resources for …